Complaints
If something hasn't lived up to your expectations of Store Store 24, we want to hear about it.
Our complaints procedure
Every complaint goes to Andy Whitney personally, by email. We follow a clear, time-bound complaints procedure:
- Within 5 working days: We acknowledge your complaint and confirm what we'll do next.
- Within 28 days: We investigate and respond with our findings or propose a resolution.
- After 8 weeks: If unresolved, we issue our final response in writing, and you remain free to seek independent legal advice.
You can also contact us directly at [email protected] or call 01803 446017.