Frequently Asked Questions

Our facility is accessible 24 hours a day, 7 days a week, 365 days a year. Your unique access code allows you to enter the facility at any time that suits you.

When you move in, you'll receive a unique PIN code for the gate and entry doors. Simply enter your code at the keypad to gain access. You'll need your own padlock for your individual unit (see our padlock policy below).

We're conveniently located in Torquay, Devon, with easy access from the A380 and A3022. Our address is available on our contact page. There's ample free parking right outside the facility for loading and unloading.

Security is our top priority. The facility features 24/7 CCTV surveillance, individually alarmed units, secure perimeter fencing, coded gate access, and well-lit corridors and exterior areas. Only customers with valid access codes can enter the building.

Yes. Every unit must be locked at all times. You are welcome to provide your own padlock (we recommend a good-quality closed-shackle padlock for maximum security), or you can buy one from us on site. Please note that if a unit is left unlocked, you do so at your own risk: we cannot be held liable for any loss, theft, or damage to goods stored in an unlocked unit.

We offer a wide range of sizes to suit every need, from small locker-style units (around 16 sq ft) perfect for boxes and documents, to large units (up to 100 sq ft) suitable for the contents of a 2-3 bedroom house. Visit our Storage Units page for full details and pricing.

Absolutely. If you find you need more or less space, we'll do our best to transfer you to a more suitable unit, subject to availability. Just speak to our team and we'll arrange the move.

Our team can help you estimate the right size based on what you're storing. As a rough guide: a 25 sq ft unit fits the contents of a small van, 50 sq ft suits a one-bedroom flat, and 100 sq ft can hold the contents of a 2-3 bedroom house. When in doubt, we recommend slightly larger, as it makes access much easier.

You can store most household and business items including furniture, appliances, boxes, documents, tools, stock, seasonal items, sports equipment, and more. Essentially, most non-hazardous, non-perishable personal or business belongings are welcome.

For safety and legal reasons, you cannot store: flammable or explosive materials, hazardous chemicals, perishable food, live animals, illegal goods, or anything that could cause a nuisance. Firearms and ammunition also require special licensing. If you're unsure about a specific item, please ask us.

Yes. Many of our customers are local businesses using units for stock, equipment, documents, and e-commerce inventory. We can also accept deliveries on your behalf, just get in touch to arrange this.

It's simple. You can reserve a unit online or by phone. On your move-in day, we'll walk you through the paperwork (just a few minutes), hand over your access code, and show you to your unit. You'll need to bring photo ID and proof of address. You can start storing straight away.

There's no long-term or fixed-term contract. Billing is monthly as standard, due on the 1st of each month, and your tenancy simply rolls on from month to month. We can arrange weekly payments if that suits you better. When you decide to leave, we ask for 14 days' written notice.

We require 14 days' written notice to vacate your unit. You can give notice at any time, with no penalties or early termination fees.

Yes, you can cancel at any time by giving 14 days' notice. If you've reserved a unit but haven't yet moved in, simply let us know and we'll cancel the reservation at no charge.

We accept debit and credit card payments via Stripe (online or in person), plus cash for walk-in payments at the office. Payments are taken weekly in advance by default, though we can arrange monthly billing if preferred.

Yes. Every unit includes Basic Goods Protection up to £250 per event at no extra cost and with no excess, covering fire, storm, flood, theft (forced entry) and malicious damage. You can upgrade to Standard (up to £2,500 cover) or Plus (up to £5,000 cover) for a small weekly fee, or use your own contents insurance if you prefer. See our Protection Terms for the full cover and exclusions.

No. The price you're quoted is the price you pay. When you reserve there's a small £20 Unit Preparation Fee that gets your unit prepared for you, and every move-in gets £20 off their first payment as a welcome gift. There are no other admin fees or hidden charges.